FAQs
How to track my order ?
If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order. Then if the item is shipped, you also will immediately receive a shipping email.
You can then track your parcel here: Track Your Order
If you need any further assistance with tracking your order. Please contact us in following ways:
E-mail: vvmeetupet@gmail.com
How long does it take for an order to arrive
✈Worldwide Free Shipping For Orders Over $69.99 ✈
Shipping Range
- We can ship to the world & Worldwide free shipping for orders over $69.99.
- We ship to almost every country in the world. We also offer paid Express Couriers (DHL) as an alternative option.
Delivery Time
- Order Processing: 2-5 Business Days.
- Express Shipping Time (DHL): 6-8 Business Days.
- Standard Shipping Time: 7-20 Business Days.
I haven't received my items - Whom should I contact?
If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways:
E-mail: vvmeetupet@gmail.com
We will always be at your service to help you locate the package and keep you informed all the way.
Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know ASAP.
Products & Care Instructions
How can I customize products?
- Please contact us via email vvmeetupet@gmail.com, and we will customize a product tailored specifically to your personal energy field.
- It will take 5-7 days to make for customization and we will ship asap.
- To ensure the precise customization of your product, please specify the product type and provide relevant images, videos, documentation, and specific measurements.
How do I take care of my jewelry?
- 1. Keep it dry: Getting jewelry wet is always bad. It can lead to cracks, a lack of shine, and water stains. Therefore, always remove your jewelry before swimming, showering bathing, or cleaning with household chemicals.
- 2. Keep it away from chemicals: This might seem obvious, but you can find harmful chemicals in lotions, perfumes, and hairspray. Keep your jewelry away from these products.
- 3. Put it on last: To avoid chemicals, put your jewelry on last and take it off first.
- 4. Do not expose leather jewelry to water or any form of moisture, and always make sure your plated jewelry is dry prior to storing—moisture leads to natural tarnish.
- 5. Know when to take it off: Most people know to take their jewelry off before they go to bed, but forget to remove it when swimming, gardening, cleaning, and playing sports.
How can I clean the accessories？
Following are the cleaning steps for gemstone accessories:
- First, clean your accessories with warm water. Do not use detergent.
- If there is any discoloration or build upon the beads of your accessories, then clean it with a soft cloth before using warm water on it.
- To clean the beaded accessories, scrub them gently with a soft cloth and dry them softly with a dry cloth.
- In the end, polish the metal-plated beads with a clean, soft cloth.
Animal Charity
How to Get Involved in Animal Charity Activities?
When you purchase MEET U PET products, we donate a portion of the proceeds from every item sold to support various animal protection organizations and stray animal rescue initiatives. We pledge to carry out these donations transparently and authentically.
By early each month, we publish detailed donation records for the previous month on the MEET U PET official website.
How to make a direct donation?
You can click the link below:
or contact us via email：vvmeetupet@gmail.com